OK, Dave's a friend of mine (not an internet "friend" but a real live flesh and blood friend), and to his defense, he's not one to exaggerate an experience or complain for no reason. He's certainly not the entitled type by any means. I don't think any of us in the same situation would just say "ho hum, that's the world we live in", sit down and and keep our mouths shut. His complaint was valid.