I went on an overseas trip and activated international data roaming on my wireless laptop card on 7/24/07 – it has been noted in the AT&T system that we called on 7/24. It is a flat fee of $139 per month. I confirmed the rate plan again this morning by randomly calling AT&T company store.
We now got a bill for $16566.38 for data. And they have also added 6000 minutes for $299 to the same number. When I asked how do you expect to use minutes on a card in a laptop they had no answer. We are not able to get anywhere with AT&T customer support. Now they tell me that we have been charged a higher per KB as it is not noted correctly in the account.
We are AT&T customer since 2002, we have over 35 lines and we have not paid our bill yet. I am seriously considering a move to Verizon sometime tomorrow. AT&T has been given timeframe until close of business today to resolve this. Please let me know if anyone can assist us.
Thanks for taking the time to read this.
I went on an overseas trip and activated international data roaming on my wireless laptop card on 7/24/07 – it has been noted in the AT&T system that we called on 7/24. It is a flat fee of $139 per month. I confirmed the rate plan again this morning by randomly calling AT&T company store.
We now got a bill for $16566.38 for data. And they have also added 6000 minutes for $299 to the same number. When I asked how do you expect to use minutes on a card in a laptop they had no answer. We are not able to get anywhere with AT&T customer support. Now they tell me that we have been charged a higher per KB as it is not noted correctly in the account.
We are AT&T customer since 2002, we have over 35 lines and we have not paid our bill yet. I am seriously considering a move to Verizon sometime tomorrow. AT&T has been given timeframe until close of business today to resolve this. Please let me know if anyone can assist us.
I can be reached on 408 805 0500.