Chargeback database protects merchants--unless you pay to be removed from it
May 5, 2008 10:32am
Vintage Japanese automaton back in action
April 30, 2008 11:15am
The glyphs seem to mean "Learn The Rule of Heaven." They're written right to left as old-timey inscriptions often are.
Here's the Wikipedia page (in Japanese):
http://ja.wikipedia.org/wiki/學天則
Here are a bunch of images via Google Images:
http://images.google.com/images?q=学天則
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I'd agree that this is slimy on the part of merchants. However, internet/mail order merchants in particular have next to no recourse to deal with chargebacks. Once a customer disputes a charge, it's up to the merchant to try to prove it was valid, and because the credit card industry lives in 1980, that means a signature.
If the customer didn't sign on delivery, the merchant loses. Collections/small claims court is the next step, and in my experience it's just not worth it. Note also that the merchant pays a fee when you dispute a charge, regardless of outcome.
For large orders, we email people a form to sign and fax back. This is annoying for customers, and we've lost orders because of it. But we've never had a chargeback on an order we've gotten a faxed signature on.
If a chargeback database existed and was reasonably-priced, I'd use it, even if it included people who just threatened chargeback (which, for a lot of people, is Step One). I wouldn't reject orders from chargebackers, but I'd require a signature for sure.