What's the point of Microsoft advertising WIndows?

That's like the power company advertising "I'm electricity" because they are worried that people will start using personal windmills rather then buy their power from the electric co.

Apparently this "Roger" fellow that Midwest has working at LaGuardia is a real problem for Midwest. On the Consumerist blog comments, several people report having run-ins with him.

If the (relatively compared with total passengers) tiny sample size of Consumerist has several people who know of that guy, it's a sure bet that Midwest CS folks know about him.

Why he hasn't been fired is the real question. Maybe he has a good union or something.

The main issue here is that a customer service representative thought that he was Dirty Harry and that his job gave him the right to bully and mistreat a customer who dared ask for a seat assignment change.

Little people using a position of minor authority to bully ordinary citizens is not a good thing, and has gotten worse in the post 9/11 world.