apple crapped in my mouth and left a bad taste....
Where do I start??? I have been a "fan" of Apple and Apple products for too many years to count, I had $20 stock when it was considered a crap company, I purchased new Apple products as soon as they came out. Of course I got the iPhone, didn't stand in line, but picked it up the second day, no line. Laptops, desktops, Apple TV, iPods, you name it, I have it!
....BUT this is not why I am writing this....I digress.
I have been on the phone with Apple support for SEVEN hours, not trying to fix a problem-Trying to return the SECOND defective 24" iMac that I have received. The first one had a bad 800 Firewire port, this one has a bad 400 Firewire port, not only is it bad, it fried one of my external hard drives - An audible pop and that wonderful electronic burn smell.
Anyone out there with a NEW 24" iMac - BE CAREFUL!!!!!
So after a week of transferring info, pictures, music, installing programs etc. My new iMac was DOA!
I pick up the phone, call Apple. I have used Apple support TONS of times, and have always been amazed how great it was, I commented numerous times to friends and family, they need to switch to a Mac for great products and Great support, well...... after I sit on hold for FOUR 1/2 hours and transferred at least 9 times- NO one could help me. At first I just wanted another replacement but the more I sat on hold and was transferred, I realized I DID not want to deal with this lack of customer support again and finally asked for a full refund!
FINALLY they said, "we will e-mail you the shipping info." I was so happy that even though I missed a Saturday afternoon is was done, finished.....but NOooooooo
After 24 hours I DID NOT receive the shipping info. and started dialing for headaches again!!!
After THREE hours of the same ol' transfer, can't help you run around, NO ONE knew the status, why I did not get a shipping label...nothing. Here we go again....I can't take it!!!!
Everyone has a Customer service support horror story, this is mine, a nice rant about one of my favorite companies. I feel like I am 6 and someone told me Santa doent exist, that punch in the gut feeling. My favorite company doesnt give a rats ass about me, my years of support, my shout it from the roof tops attitude about how great Apple is, how I single handedly transformed my entire family and my wives family into Mac users. APPLE JUST DOESNT CARE!!!
I guess you always know in the back of your mind big companies just care about $ but when it is right in front of you it really makes you sad!
After all this I was lied to twice and it was a total of two weeks to complete!!!! Very Frustrating!