Curses! The one day Boing Boing uses one of my Creative Commons photos, and the embedding seems to have gone wrong!

It's just as well they were criminals, and not terrorists, otherwise cookies would now be banned.

While it might be worth persevering with BT (as other people have noted, their customer service can be dire, but once you actually get an engineer around, they tend to really know what they're doing), I can't help but wonder why you don't just go somewhere else for your needs? In London especially, there must be other choices..?