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Fritz

Papers Please: Arrested at Circuit City for refusing to show ID, receipt

September 4, 2007 7:23am

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Papers Please: Arrested at Circuit City for refusing to show ID, receipt

September 4, 2007 1:33am

1) I used to work for Circuit City.
2) I also refuse to show my receipt when leaving a store.

The reason Circuit City and other retailers have an employee check your receipt at the door is to prevent their cashiers from putting items they didn't ring up in your bag. This is one of the most common causes of "shrinkage" -- merchandise getting out of the store without being paid for. Employees conspire with a friend to steal expensive items. I saw a young lady taken out of the store in handcuffs for doing it once.

However, there are other solutions to shrinkage besides invading the privacy of every customer. But, they are more expensive: 1) having a second employee watch every transaction at all registers; and 2) use camera surveilance to record all transactions.

The stores choose the least expensive method even though it is the most inconvenient for their customers. Paying one employee $7.50 an hour to rummage through your bag is obviously easier and more cost effective -- if you don't consider the negative impact on customer service.

Now here's the kicker! Research has shown that the employees who check receipts are so inattentive and bored out of their minds, they just go through the motion. Most of them just let stolen merchandise go through the door anyway. They don't even bother to read the receipt. They just glance at it and let the customer go on his merry way.

Both my brother and I avoid stores that check bags and receipts. If we have to shop at one, we just tell the employee at the door, "No thank you. I have everything I paid for."

The fact is, once you pay for an item it becomes your property. No one has the right to search your bag or demand a receipt.

Try this. Take a canvas shopping bag into the store with you. After you buy an item, put the receipt and the merchandise in the canvas bag. I promise no one will ask to check your bag. They can be sued for even touching your personal property. And they know it.

I've only had one bad experience at a Walmart. They sent a security guard after me and my brother's three small kids (we were buying those foam swimming pool tubes).

I asked the guard if there was any reason why he suspected me of theft. Did he have a witness?

The kids were so embarrassed, they still talk about it. But, they learned a lesson about civil rights that day.

I do let them check my receipt at Costco. It is one of the things you compromise on to be a member. However, I have never seen one of their employees actually look at my receipt and compare it to the dozens of items in my cart -- EVER. They just draw a line on my receipt with a marker. I could have the crown jewels in my cart for all they know.

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