Summary: "Audible recently announced that it is working to provide an option of DRM-free spoken work audio titles on Audible.com for content owners and publishers who prefer this method..."

I just contacted them today via http://audible.custhelp.com/cgi-bin/audible.cfg/php/enduser/ask.php
(Product:Non-Device..., Category: Technical... Activation)

I am an Amazon customer, and I love their music store because (among other reasons) it is DRM-free. I am confident I will become an Audible customer in the near future.

I have read that Audible will drop the use of DRM when it hears from customers that they do not want it (http://www.boingboing.net/2008/01/31/amazon-buys-audible.html).

You can count this as my complaint about DRM. I have already contacted Amazon about it, and their customer support suggested I contact Audible support directly.

I imagine that many have already contacted you about this, so my question is this: When can I expect Audible to stop using DRM?

The response was:

Thank you for contacting Audible.com. On its behalf, I would like to apologize for any inconvenience and I am most committed to satisfying and resolving your inquiry to the fullest of my abilities.

As per your email, Audible recently announced that it is working to provide an option of DRM-free spoken work audio titles on Audible.com for content owners and publishers who prefer this method and are committed to working with Audible to maintain a great customer experience. Currently we do not have an implementation date. Once this happen we will notify all of our potential and current customers. Thanks for your patience.

Here at Audible, we truly value and appreciate your business; if you need further assistance, please respond to this email or if you wish, please provide me with a contact number and the best available time to reach you.

For additional questions, how to contact us and hours of operation, please visit us at: www.audible.com/contactus

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