Top level management believes Air Canada is one of the best airlines in the world.

Until top management understands the truth that Air Canada is one of the World's worst airlines experiences for most customers, even this boingboing.net multi-million impression PR won't make a difference.

my WiFi is always open, and you're all welcome to use it.

If you're really too geezer you can always go with the www.FON.com

This is a great example of "combinowac" (kombi-no-vatch), which is a Polish word without a direct English equivalent. Combinowac means to "work the system". It can sometimes be negative (politics, public safety, etc.), but often is used to describe the action of solving a problem even when your told it's impossible.