MartyMcBarfly

Comment Threads

• Takuan commented on Complaining about companies is part of the market
  I only complain if I think the business is worthy and capable of learning. All others see no more of my money and can rely on my making damned sure that all and sundry for all eternity know what a shitty outfit and product they are. Remember that companies: you have to earn correction. Otherwise you just have millions of anonymous enemies....
• fenderbasher commented on Complaining about companies is part of the market
  @ Dequeued: Another aspect regarding file-sharing, as it relates to this topic, is that the quality of goods (movies, songs, programs) put out these days are of such dubious quality that some would rather try first before buying. Ever try returning a CD you've purchased because eight of the ten songs were crap? No returns on opened media.... Some albums you can prescreen but that tends to be mainstream which isn't my usual cup o' tea. A service-oriented business I used to work for taught me "A satisfied customer tells three people about the good experience, but an unhappy customer...
• David Bruce Murray commented on Complaining about companies is part of the market
  What Cory has said is so obvious. What's sad is the number of people who need this sort of concept explained. What's baffling is number of companies who don't listen to that vocal minority of complainers and try to improve their products. If the critical types are happy, there's a good chance the non-critical types are going to be that much more happy and willing to buy the product. This goes for any product at any price point....
• Cory Doctorow commented on Complaining about companies is part of the market
  Spoon: the difference is in the nature of the complaint. Complaining that a blog about subject X contains too much subject X is just dumb (doing so in the message boards for posts about subject X is even dumber, since it's a great big screw you to the people who actually like subject X) OTOH, complaining about products that have been deliberately -- and admittedly -- reduced in quality to curry favor with the record industry is perfectly valid....
• jan_raas commented on Complaining about companies is part of the market
  So, hot on the heels of this post (and/or the original article), Terri Cullen has written a bit in her "Fiscally Fit" column in the WSJ about "Complaining the Right Way" (see http://online.wsj.com/article/SB120413183493397095.html; warning: behind paywall) which covers more common-sensical notions like being polite, knowing what you want (to remedy the situation), starting at the bottom, and being sure it's worth the time / effort....