drude

Comment Threads

• Carrie commented on In praise of Kitchen Aid's customer service -- UPDATED
  I bought a used Kitchen Aid mixer at a garage sale for $10-15. It had been roughly used, all the attachments were gone and the little rubber feet were badly damaged. I called customer service. They sent me -free of charge- new feet and a manual. I loves me some Kitchen Aid. -Carrie...
• PaulR commented on In praise of Kitchen Aid's customer service -- UPDATED
  So, Cory, have you started to kinda, y'know, think about roasting your own beans yet? It IS the shit!...
• Gal_n_AL commented on In praise of Kitchen Aid's customer service -- UPDATED
  Agreed. KitchenAid's customer service is one of the few things that is right and good in the corporate world. My crock pot's warranty was well past the expiration date when I noticed the crockery was beginning to crack. ( I use it at least twice a month to make humongous batches of spaghetti sauce) I called CS to see if I could get a replacement and after answering a few questions, the rep informed me that the warranty was expired, but that they would send a replacement crock FREE OF CHARGE w/in 10 days. What a fabulous company!...
• Zalsoa commented on In praise of Kitchen Aid's customer service -- UPDATED
  I just bought a used Kitchenaid mixer after a ton of research. Unfortunately, it has the cracked plastic gear housing that's now infamous for those in the know. I've heard great things about their customer service before and might give them a call myself - hopefully they can at least point me in the right direction to fix it. On another note, I'm amused by the shit good/bad discussion, particularly as I was talking about it this morning! Ah BoingBoing, I love you so.......
• dr commented on In praise of Kitchen Aid's customer service -- UPDATED
  Peeling paint under the reservoir is a problem that has plagued Gaggia-built machines like this for decades. Good for you for dealing with this before it leads to serious rust (as it inevitably does), and especially to Kitchen-Aid for taking care of it (as the old Gaggia importers never would). We are currently using a 20-year-old Gaggia Coffee while our "serious" machine is awaiting some repairs. It has held up remarkably well over years of alternating storage and legendarily heavy use. Properly looked after, your Kitchen-Gaggia-Aid should serve you well for years....